A group photo of people wearing colorful t-shirts.

Who We Are

Integrated Services of Kalamazoo (ISK) has been delivering quality services and programs to improve lives for over 30 years. We provide a welcoming and diverse community partnership to support individuals and families to be successful through all phases of life.

We build on the strengths, hopes and dreams of those we serve. We strive to deliver culturally sensitive, trauma-informed care. We’re fortunate to have dedicated and caring board members, families, individuals served, peers, staff, advocates, providers, and other collaborative partners to help us create a strong community of recovery.

As a Community Mental Health Service Program, ISK is affiliated with Southwest Michigan Behavioral Health, the regional entity responsible for Medicaid benefits management in Barry, Berrien, Branch, Calhoun, Cass, Kalamazoo, St. Joseph, and Van Buren Counties.

Who We Serve

  • Adults with Mental Illness

  • People with Intellectual/Developmental Disabilities

  • People with Substance Use Disorders

  • Youth with Serious Emotional Disturbances

We also offer assistance to the family members/loved ones of those we serve.

Where to Find Us

Visit our Contact page for detailed information on our locations and hours.

Vision

We provide a welcoming and diverse community partnership which collaborates and shares effective resources that support individuals and families to be successful through all phases of life.

Mission

We promote and provide mental health, intellectual/developmental disability, and substance use disorder resources that empower people to succeed.

Guiding Values

Community, Competence, Diversity, Effectiveness, Integrity, Leadership, Recovery and Self-Determination, Respect, Responsibility, Teamwork, Trust

ISK STRATEGIC PLAN FY 21-24

View our FY 21-24 Strategic Plan and see step-by-step how ISK’s commitment to excellence and continued improvement is fulfilled!

Guiding Values

Community

  • We respect the diversity of communities and the people we serve.
  • We partner with persons served, providers and other organizations to foster continued growth and success.
  • We will make decisions that consider the strengths, resources and needs of our community.

Competence

  • We constantly evaluate our own performance and look for opportunities to improve more effectively.
  • We are committed to ensuring that the ISK workforce is diverse, qualified, continuously trained, multi-skilled, culturally competent, adaptable and empowered.

Diversity

  • We will maintain an inclusive work environment that actively attracts, develops and retains a diverse and talented workforce.
  • We are committed to valuing similarities while respecting and incorporating thoughts, experiences and cultural differences of our employees and the people we serve.
  • We recognize that successful outcomes depend upon services that are adapted to the diverse needs and cultural experiences of the individuals we serve.

Effectiveness

  • We will ensure that ISK’s supports and services are person centered and produce the desired results on a consistent basis.
  • We will use our time wisely to help all persons served meet their goals.

Integrity

  • We will be truthful and fair to each other and all persons served.
  • We will keep the best interest of all persons served foremost in everything we do.

Leadership

  • We paint an inspiring vision that motivates others.
  • We will lead by setting an example.  A good leader gives and shows everyone possibilities.
  • We communicate goals and objectives clearly.
  • We invite creative approaches that are driven by the needs and desires of all persons served, and are person/family-centered and strength based.

Recovery and Self-Determination

  • We believe in the full potential of all persons to live lives of recovery and self-determination, regardless of their life circumstances and challenges.  Individuals seeking services have strengths and abilities, and will be treated with dignity, respect and an expectation of hope.
  • We will always use a person centered planning approach in partnership with each person served.
  • We will ensure that KCMHSAS demonstrates an ongoing commitment to promote and implement trauma-informed care.

Respect

  • We practice fairness, consideration and understanding with each other, recognizing that everyone has intrinsic worth and equal value.
  • We have high regard for the diversity and uniqueness of those served and those serving.

Responsibility

  • We will make informed decisions and if we make mistakes, we will correct them and learn from them.
  • We are accountable and individually responsible to all persons served by ISK, co-workers and our community.

Teamwork

  • We will build and nurture community partnerships and networks to achieve creative, efficient and flexible outcomes for all persons served and their families.
  • We rely on everyone’s strengths to get the job done and meet goals.
  • We will foster productive relationships among staff members, units, departments and functions to achieve creative, efficient and flexible outcomes.

Trust

  • We respect and maintain confidentiality at all times.
  • We earn the respect and confidence of co-workers and persons served through consistent honesty.
  • We follow-through with appropriate actions.

Annual Report