What are Recipient Rights?
Individuals receiving public mental health services have certain rights guaranteed by the Michigan Mental Health Code as well as the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Examples of rights include:
- The right to be free from abuse and neglect
- The right to confidentiality (privacy)
- The right to be treated with dignity and respect
- The right to services that meet your needs
If you believe your rights have been violated, you may contact the Integrated Services of Kalamazoo Office of Recipient Rights (ORR) by telephone, letter, email, or on a Recipient Rights Complaint Form. The Office of Recipient Rights will review your complaint to determine if your rights have been violated and will notify you of their decision within 90 days.