What are Recipient Rights?

Individuals receiving public mental health services have certain rights guaranteed by the Michigan Mental Health Code as well as the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Examples of rights include:

      • The right to be free from abuse and neglect
      • The right to confidentiality (privacy)
      • The right to be treated with dignity and respect
      • The right to services that meet your needs

If you believe your rights have been violated, you may contact the Integrated Services of Kalamazoo Office of Recipient Rights (ORR) by phone, letter, email, or on a Recipient Rights Complaint Form. The Office of Recipient Rights will review your complaint to determine if your rights have been violated and will notify you of their decision within 90 days.

Recipient Rights Contact Information

Address: ISK Office of Recipient Rights
2030 Portage Street; Kalamazoo, MI 49001
Phone: (269) 364-6920 ; Fax (269) 364-6929
Email: orr@iskzoo.org

Recipient Rights Resources

“Your Rights When Receiving Mental Health Services in Michigan”

Recipient Rights Complaint Form

Recipient Rights Advisory Committee (RRAC)

You’re welcome to attend our RRAC meetings! Beginning in January each year, meetings are held bi-monthly on the 4th Tuesday of each month, from 12 p.m. to 2 p.m. 
Please check in with the Office of Recipient Rights at (269) 364-6920 prior to attending for location or remote-access information –– and to confirm the meeting date. (The schedule may change due to holidays and unforeseen events.)
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