Individuals receiving public mental health services have certain rights guaranteed by the Michigan Mental Health Code as well as Health Insurance Portability and Accountability Act of 1996 (HIPAA). Examples of rights include:

  • the right to be free from abuse and neglect
  • the right to confidentiality (privacy)
  • the right to be treated with dignity and respect
  • the right to services that meet your needs

If you believe your rights have been violated, you may contact the Kalamazoo Community Mental Health & Substance Abuse Services Office of Recipient Rights by telephone, letter, email, or on a Recipient Rights Complaint Form. The Office of Recipient Rights will review your complaint to determine if your rights have been violated and will notify you of their decision within 90 days.

Recipient Rights Contact Information

Integrated Services of Kalamazoo Office of Recipient Rights
Phone 269.364.6920
Fax 269.364.6929

Recipient Rights Resources

“Your Rights When Receiving Mental Health Services in Michigan”

Recipient Rights Complaint Form

Links