Integrated Services of Kalamazoo (ISK) has been delivering quality services and programs to improve the lives of those we serve for over 30 years. We provide a welcoming and diverse community partnership which collaborates and shares effective resources that support individuals and families to be successful through all phases of life. ISK works with youth, families and adults with mental illnesses, intellectual and developmental disabilities, and substance use disorders to help them succeed.

We build on the strengths, hopes and dreams of those who come in contact with ISK. We strive to deliver culturally sensitive, trauma informed care.  We are fortunate to have dedicated and caring board members, families, individuals served, peers, staff, advocates, providers and other collaborative partners. We are proud to be the developer/sponsor of the Recovery Institute — empowering individuals with a mental illness to lead rich and meaningful lives in the community.

Who We Serve

  • Adults with Mental Illness
  • Persons with Intellectual/Developmental Disabilities
  • Persons with Substance Use Disorders
  • Youth with Serious Emotional Disturbances

Where We’re Located

2030 Portage Street includes the following departments:
Outpatient Clinic, Services for Adults with Mental Illness, Training, Finance, ITS, Administration, Human Resources, Office of Recipient Rights, Contracts/Quality and Customer Services

418 West Kalamazoo Avenue includes the following departments:
Youth and Families, Services for Adults with Intellectual/Developmental Disabilities, Family Supports Services, Jail Diversion Program, Medical Records Department

615 East Crosstown Parkway includes the following departments:
Access Center, Integrated Health Services Clinic and the Arcadia Pharmacy

1223 Oakland Drive includes the following department:

See Contact Us for more information.


We promote and provide mental health, intellectual/developmental disability and substance use disorder resources that empower people to succeed.

For a printable copy, click here.


We provide a welcoming and diverse community partnership which collaborates and shares effective resources that support individuals and families to be successful through all phases of life.


Community, Competence, Diversity, Effectiveness, Integrity, Leadership, Recovery and Self-Determination, Respect, Responsibility, Teamwork, Trust


For the full version of our Guiding Values Statement, click here.


View our FY18-20 Strategic Plan and see step-by-step how ISK’s commitment to excellence and continued improvement is fulfilled!

Guiding Values

  • We respect the diversity of communities and the people we serve.
  • We partner with persons served, providers and other organizations to foster continued growth and success.
  • We will make decisions that consider the strengths, resources and needs of our community.
  • We constantly evaluate our own performance and look for opportunities to improve more effectively.
  • We are committed to ensuring that the ISK workforce is diverse, qualified, continuously trained, multi-skilled, culturally competent, adaptable and empowered.
  • We will maintain an inclusive work environment that actively attracts, develops and retains a diverse and talented workforce.
  • We are committed to valuing similarities while respecting and incorporating thoughts, experiences and cultural differences of our employees and the people we serve.
  • We recognize that successful outcomes depend upon services that are adapted to the diverse needs and cultural experiences of the individuals we serve.
  • We will ensure that ISK’s supports and services are person centered and produce the desired results on a consistent basis.
  • We will use our time wisely to help all persons served meet their goals.
  • We will be truthful and fair to each other and all persons served.
  • We will keep the best interest of all persons served foremost in everything we do.
  • We paint an inspiring vision that motivates others.
  • We will lead by setting an example.  A good leader gives and shows everyone possibilities.
  • We communicate goals and objectives clearly.
  • We invite creative approaches that are driven by the needs and desires of all persons served, and are person/family-centered and strength based.
  • We believe in the full potential of all persons to live lives of recovery and self-determination, regardless of their life circumstances and challenges.  Individuals seeking services have strengths and abilities, and will be treated with dignity, respect and an expectation of hope.
  • We will always use a person centered planning approach in partnership with each person served.
  • We will ensure that KCMHSAS demonstrates an ongoing commitment to promote and implement trauma-informed care.
  • We practice fairness, consideration and understanding with each other, recognizing that everyone has intrinsic worth and equal value.
  • We have high regard for the diversity and uniqueness of those served and those serving.
  • We will make informed decisions and if we make mistakes, we will correct them and learn from them.
  • We are accountable and individually responsible to all persons served by ISK, co-workers and our community.
  • We will build and nurture community partnerships and networks to achieve creative, efficient and flexible outcomes for all persons served and their families.
  • We rely on everyone’s strengths to get the job done and meet goals.
  • We will foster productive relationships among staff members, units, departments and functions to achieve creative, efficient and flexible outcomes.
  • We respect and maintain confidentiality at all times.
  • We earn the respect and confidence of co-workers and persons served through consistent honesty.
  • We follow-through with appropriate actions.

Annual Report