Integrated Services of Kalamazoo (ISK) provides a wide-range of services to approximately 9,000 individuals annually. ISK has been able to increase service flexibility and choices for those that we serve. Please browse these photos and meet some individuals that ISK serves. Our organization and our partnering provider agencies are proud to have assisted these individuals in achieving their outcomes, realizing their dreams and desires, and improving their overall quality of life.


Since 2007, John has been directly hiring his own staff through a self-determination agreement with ISK. John’s staff have assisted him becoming an active member of the Kalamazoo community and have helped him in his pursuit of a college degree at Kalamazoo Valley Community College (KVCC). As John has increased his independence, he no longer requires his staff to attend classes with him. John is pursuing a degree in Communications and he is completing his general education requirements, such as Biology 101. As a Local Leader with Michigan Partners for Freedom, John speaks to groups in Kalamazoo County about the freedom of living a self-determined life and how the philosophy of self-determination has helped him move towards his goal of living independently in his community. John plans on moving into his first apartment soon and credits the flexibility inherent in self-determination arrangements with getting him to where he is now: an active member of his community living the life he chooses.

John is now employed as the first Peer Mentor for Adults with Developmental Disabilities at ISK.

John during class at KVCC.


Doris Jarrett is using the principle of self-determination to run her own cleaning business and connect to her community. D’s Green Cleaning Service, which uses only environmentally friendly products, was created by Doris with assistance from a supported employment company. Doris said she is always looking for more business.

Doris is also becoming more connected to her community through volunteer activities. She volunteers at a child care center, where she rocks babies to sleep two days a week. Doris recently began volunteering at a local nursing home twice a week. She helps wherever she is needed, including at meal times, arts and crafts activities, and sing-a-longs. She was nominated for a STAR award in April. The STAR award recognizes people or groups who “exemplify the essence of volunteering.”

Doris volunteering at a Kalamazoo child care center.


Ross expressed his desire to his family and supports coordinator to move out of his family’s home and into an apartment with a friend that he met while taking classes at MRC Industries. He soon realized that living independently comes with lots of responsibility, but it’s also a great deal of fun. Ross continues to take classes such as computer training and money management, and he realizes those classes will assist him in coming years as his mother currently assists Ross with financial issues.

Residential Opportunities Inc. assists Ross with such things as running errands, attending community events, going to the movies, meal preparation, and laundry. Transportation has always been of interest to him and Ross is proud to be employed at Harold Zeigler Auto Group in Kalamazoo. Ross started at the auto dealership by cleaning off the cars in the show room and then moved up to the sales department after observing other salespeople.

“Working at Harold Zeigler is a life changing experience and I feel more responsible about my life now,” said Ross. He also shared, “If anyone is interested in purchasing an automobile come see me. I’m sure that I can assist you!”

Ross working at Harold Zeigler.


Tim’s story is a wonderful example of how a combination of family and professional supports can help an individual overcome a very difficult period and even change one’s life for the better. Following injuries sustained in an attack, Tim was referred to ISK for services. By working with a ISK Supports Coordinator, Tim was able to access services and supports to help him become more involved in his community.

Shortly after moving into an apartment, Tim met his wife and he is excited to say that they are approaching their first wedding anniversary. Tim also worked with an employment training specialist to launch his own soda vending machine business which has grown to 3 machines at different community businesses. At the encouragement of his wife and her family, Tim has become very active in his church which was something he had long held an interest.

“Everybody knows my name. They accept me for who I am,” said Tim. Tim has maintained a positive attitude about how his life has changed over the last 3 years. “My life is going perfect, how I want it,” said Tim. “Everything turned out good.”

Tim with 1 of his soda vending machines.


Starting a business can be a daunting task, but it was a goal of Rakiyta’s and one that she accomplished. “Rakiyta’s Sweets and Treats,” a vending machine business, was recently launched in the Kalamazoo area after a good deal of research and hard work. Working with her supports coordinator, an employment training specialist, and Michigan Rehabilitation Services, Rakiyta composed a business plan and applied for a business license.

She currently owns one vending machine and has plans to expand her business after she learns the ins and outs of the local market. Rakiyta loves running her own business and seeing that all her hard work has paid off.

Rakiyta at the ribbon-cutting ceremony of her vending machine business.


After he retired from his long-time job at Hardings Market, Holitan wanted to stay active in his community. Working with his Supports Coordinator, Holitan explored community volunteer opportunities until he found one he loves: calling the weekly bingo game at a local nursing home. One of the aspects that makes Holitan’s story even more inspiring is that he is legally blind.

Holitan knew this was the volunteer opportunity for him so his Supports Coordinator helped Holitan locate braille bingo call numbers to bring to the weekly game. Holitan loves to be able to help at the nursing home by calling bingo and interacting with the residents. Holitan as been hiring his employees directly through Self-Determination for several years and this is one of many ways he has been able to access and become more involved in his community.

Holitan calling bingo at a local senior center.


Ronna is a strong believer in alternatives to guardianship. Despite requiring frequent trips to a specialist for ongoing medical treatment, Ronna and her family have never wanted to remove Ronna’s ability to make her own choices. Ronna’s brother works with her as her patient advocate through a medical Power of Attorney.

Ronna has loved becoming more involved in her community since moving in with her brother several years ago. Ronna’s brother has empowered and encouraged her to try new experiences, such as volunteering at Heritage Nursing Home, Edison Neighborhood Center, and most recently assisting in planting flowers in Bronson Park. Ronna recently self-published her first book, a collection of 200 poems she has written over the last five years.

Ronna after a recent poetry reading.


Joshuah has always been fascinated by computers. A self-described “whiz kid,” Joshuah has been working with computers since he was four years old. His love for technology continued into high school, where he enrolled in a class in network administration during his junior year. Initially faced with resistance from school administration, Joshuah and his father advocated for Joshuah’s eventual placement into the course where Joshuah’s work earned an A+ grade for the semester.

Shortly after the class concluded, Joshuah’s father ran into the class instructor at the grocery store. The instructor, who also owns a local computer networking firm, told Joshuah’s father that his experience teaching Joshuah had helped him to better understand the capabilities of individuals with developmental disabilities. As a result, the instructor had recently hired an employee that utilizes a wheelchair, something he said he would not have done before he had Joshuah as a student. Joshuah’s self-advocacy not only resulted in his admittance to a class he found fascinating, but it also opened up opportunities for others.

Now living in his own apartment in the community, Joshuah recently began his first semester at Kalamazoo Valley Community College (KVCC) where he plans on continuing his studies in information technology. After completing his studies, Joshuah hopes to work in the information technology field.

Joshuah working on an assignment for his class at KVCC.


Mickey came to AES through a referral from MRS. He had been working with MRS for 7 years and explains that, “I didn’t need to work a part time but I like the idea of working for a living. I was in school at Traverse City and had two jobs. I moved from Traverse City and I went to MRS because the job market in Three Rivers was very poor.”

“AES took me to different places and helped me with writing a resume and a cover letter. They helped with job coaching and attendance. I’m on the right path with my attendance and no longer need job coaching.” Mickey has been working at Walmart for two years and feels that, “Working gives me self confidence that I can work.”


I always wanted to help other people. I got my CNA license and started my career. I was very happy and things were going well until I was involved in an incident that got me a felony and ended that for me. When I started with AES, I had been looking for work but couldn’t find a job I liked or that paid me the kind of money I really needed. I never thought I would work as a care provider again, but AES found me a job as a chore provider. I loved it. Although the pay wasn’t that great, I was doing what I liked. It lasted for a year until my client got sick and had to be hospitalized. I immediately went back to job searching with AES. Because of the felony it wasn’t easy, but AES found me a job working as a kitchen assistant for Community Healing Center at the Gilmore site where they were willing to overlook my record and give me a chance. The pay is great and I feel like I’m doing my part to help people. They respect my abilities and I often work independently. I am very grateful to my Employment Specialist who was very determined to help me get what I wanted. He helped me in many other areas as well.

“I couldn’t be happier. Thank you AES.”